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ISO 9001

Organisations that implement an effective business management system create a confidence among their stakeholders in the capability of their processes and the reliability of their products and or services; while at the same time, benefiting from improved risk management.  In addition, an effective business management system serves to create the basis for continual improvement leading to increased customer satisfaction and ultimately to the success of the organisation.

ISO 9001 is an international quality standard developed by the International Organisation for Standardisation (ISO), a worldwide federation of national standards bodies representing some 130 countries.

About the Standard

ISO 9001 can be applied to any type and size of organisation, from small family-run businesses to the world's largest corporations and government institutions. It provides a structured yet flexible framework for a customer focused business management system that will drive business performance improvement.

ISO 9001 is based on the following eight Quality Management Principles, which are incorporated within the requirements of the standard, and can be applied to improve organizational performance:

The standard covers all aspects of an organisation's activities, including identifying its key processes, defining roles and responsibilities, policies and objectives, documentation requirements, the importance of understanding and meeting customer requirements, communication, resource requirements, training, product and process planning, design processes, purchasing, production and service, monitoring and measurement of products and processes, customer satisfaction, internal audit, management review, and improvement processes.

The Benefits of Implementing an ISO 9001 Quality Management System

Many organisations initially implemented ISO 9001 because they had to! Either their customers demanded it, or their competitors had it, making it imperative that they do the same to stay competitive. As time went by, however, these companies soon realised that if properly implemented, ISO 9001 gave them many significant and noticeable benefits.

For management, an important benefit has always been improved financial performance. Many studies have shown that companies implementing a quality management system have realised cost savings through improved process effectiveness and efficiency. In addition to benefiting the bottom line, companies also realize many other advantages, including improved employee and customer satisfaction, resulting from better defined and implemented business processes.

Some of the direct benefits achieved by ISO 9001 certified companies include:

The derivative benefits are no less important, and include:


We have experienced and perceptive auditors with a sound understanding of management and business practices in a wide range of industry sectors. They are trained to interpret the requirements of the standard properly, add value to your organisation, and guide you smoothly and efficiently through the registration process.



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